What if I am tax-exempt but still charged tax by Teachable?
Students may submit a tax refund request or exemption on a purchase directly to Teachable in the following situations:
- A student has a valid tax ID but did not enter the data during point-of-purchase
- A student is exempt from taxation per country-specific tax regulation (e.g. non-governmental organization employee)
- A student was incorrectly charged tax on their purchase
Students under these circumstances can submit a refund request to firstname.lastname@example.org. The refund request should include a copy of the purchase receipt showing the tax paid and order ID, as well as a copy of their tax ID certificate. Teachable will issue a refund once the documentation has been reviewed and approved.